Dormeo Mattresses
Feel better and sleep better with Dormeo. We pride ourselves on being able to provide a mattress for everybody, every bedroom and every budget. Our supremely comfortable and supportive mattresses use new and innovative technologies so you can enjoy healthy sleep for years to come.
FAQs
Delivery
How is the mattress delivered?
Our Dormeo Memory mattresses are vacuum packed, which enables easy transportation and excellent hygiene. You can upgrade your delivery service to a room of choice with assembly, please call us at 0800 2248 361 for availability and prices. If you purchase one of our Octaspring branded mattresses, you'll automatically be entitled to our free White Glove Delivery service. Our team will deliver the mattress, set up your new mattress for you, and take away the packaging at no additional charge to you.
Do you take away the old mattress??
We can arrange a collection of your old mattress, please call customer services on 0800 2248 361 for more information and cost.
How long does the mattress take to recover from being rolled?
The mattress must be opened within 30 days of delivery. After opening, your mattress will regain its normal shape in 15 minutes and be ready to sleep on after 6/8 hours. For further care instructions, please read our Mattress Care Guide.
Do you deliver outside of UK?
We can deliver to all addresses within the UK only however, there may be extra charges for deliveries to the Highlands and Islands of Scotland for some Octaspring mattresses. Unfortunately, we cannot deliver to Gibraltar, the Channel Islands or the Isle of Man. Please allow an extra 7 days from receiving your despatch confirmation e-mail if your delivery is to Northern Ireland, the Highlands, and the Islands of Scotland.
How long is delivery?
Product delivery times vary between products, please check the delivery time stated when adding your product to your basket. Please allow an extra 7 days from receiving your despatch confirmation e-mail if your delivery is to Northern Ireland, the Highlands, and the Islands of Scotland.
60 Night Trial
Can I try your mattresses before I buy?
We currently only sell our mattresses on our website and through other carefully selected online retailers. But we do offer a unique 60-night risk-free trial on all our memory foam mattresses, which means that we will refund or exchange your mattress for up to 60 nights with absolutely no quibble if you are not happy with it. So why not try it for yourself in your own home, and we’ll take the risk for you?
What do you mean by "comfort guarantee?"
At Dormeo a great night’s sleep is as important to us as it is important to you and if you are not happy neither are we. Dormeo offers up to a 60-night comfort guarantee on selected ranges. This means you can sleep on the mattress at home for up to 60 nights and decide if it is right for you. If you are not getting your best night’s sleep ever, you can return it for a refund or exchange it for an alternative model within 60 days of purchase (only once per transaction).
Payment
Can I pay in instalments?
We have partnered with Klarna to bring you new ways to pay at checkout. It's a safe and simple way to get your best night’s sleep ever with affordable monthly repayments.
Returns and Warranty
What is the warranty on your mattresses?
Our Quality Control team works tirelessly to maintain our quality standards and the manufacturing processes involved in making our products. We are proud to offer warranties of up to 20 years on selected mattresses. Check out each warranty length.
Can I take the mattress abroad?
Yes, you can. However, this will invalidate the warranty.
Is it easy to return if needed?
If your mattress comes with a sleep trial you can return within 60 days. Please see returns guide
Mattress Use
Can I use an electric blanket?
We do not use an electric blanket the heat can cause the foam to become misshapen over time and may invalidate the warranty.
Do I have to flip the mattress?
Our mattresses should be rotated once a week for the first 4 weeks of use and then once every 4 weeks thereafter. Rotate head to toe and vice versa.
Can I use the mattress on a slatted bed base?
Our mattresses are suited to standard bed bases and bedsteads. For slatted bases, please ensure the maximum gap is no more than 7.5cm (3 inches), wear and tear on a mattress will be greater the wider the gaps and will invalidate the warranty if gaps are more than 7.5cm.
Recommendations
What's the best mattress for a bad back?
Our back pain guide will help answer your questions. If you require more help you can call our Sleep Experts on 0800 625 0134 they will be happy to help get the right mattress for you.
Extras
Why do you have a limited range of small doubles?
We are currently in the process of producing a bigger range of small double mattresses- watch this space...
How do I stop the mattress going mouldy?
The product is intended for use inside the home in temperate environments. We recommend exposing the mattress to fresh air weekly without sheets. In this way, a build-up of humidity is prevented. The occurrence of mould is not covered under warranty. Tip: make sure your mattress is not pushed right against the wall.
Do you do kid's mattresses?
We have a wide range of mattresses to suit the whole family.
Do the mattresses smell?
Some rolled mattresses sometimes have off-gassing, however, this is very rare with the quality of Dormeo products, and if there is any smell this normally dissipates very quickly. If the smell persists, we would suggest airing in a well-ventilated room for 24/48 hours. If there is still a smell please contact us and we can discuss the next steps.
What does "Rejuvenate" mean?
Any mattress that has been slept on for less than 60 days has been professionally treated and sanitised to ensure 100% of the surface area is cleaned. The mattress has been professionally treated and sanitised to ensure 100% of the surface area is cleaned and its components have been inspected and passed our quality control checks.
How do I know what size I need?
Please use the mattress buying guide as this provides all measurements of our mattresses. Our mattresses are available in all UK standard sizes and some select European sizes.
Technology
Available
Our Mattresses
Long gone are the days of a single type of mattress. Now there are many types of mattress, each designed to suit every and any type of sleeping preference.
Memory Foam Mattresses: Memory foam is a viscous and elastic material which reacts to pressure and heat. It’s specially designed to cradle your body while you sleep, ensuring your joints and muscles are properly supported, helping you to enjoy uninterrupted, high-quality sleep night after night.
Pocket Sprung Mattresses: Dormeo pocket spring mattresses have individually wrapped springs that contour to your body, relieving pressure and providing all the support you need for a great night's sleep. They also prevent movement transfer, ensuring your partner's tossing and turning doesn't disturb you.
Rolled Mattress: The “bed-in-a-box” benefits from our innovative design and exceptional craftsmanship to deliver a fantastic night's rest. We've created easily portable products in many of our signature designs, including our Memory, Fresh, Octaspring, Silver and Aloe Vera collections.
Latex Mattresses: More durable and elastic than memory foam for more bounce. Latex still moulds to the shape of your body. And, because our natural latex mattresses are hypoallergenic and anti-microbial, they're great for allergy sufferers.
Hybrid Mattresses: A hybrid mattress combines a layer of memory foam with many other mattress technologies, including Octaspring, traditional Pocket Sprung Mattresses, and Ecocell foam. These hybrid mattresses can come in a combination that will perfectly suit any member of the family.
Octaspring Mattresses: Dormeo’s Octaspring mattress will change the way you sleep forever. The patented memory foam springs, which are 8x more breathable than traditional memory foam, will keep you supported all night for a better night’s sleep.
Advanced Mattresses: The Octasmart Hybrid and S-Plus mattress from Dormeo incorporates our Octaspring with other new technologies to create the most advanced mattress we have ever made.
What Mattress Size Should I Get?
Mattress size is an important thing to factor in when buying a new mattress. You’d be surprised how many people don’t know what mattress size they need! We have all sizes to fit most beds from singles for the spare room or for the kids, through our most popular double, all the way up to the super king for the ultimate spreadablility! What size do you need? Read here for more information.
Which Mattress Firmness Rating Do I Need?
Different sleeping positions and body types require different types of support, so choosing the right mattress firmness is crucial to your health and wellbeing. Here at Dormeo, we have five different ratings to choose from.
Medium Soft: The softest mattress rating we provide. Ideal for those who like the “sink-in” feeling. This rating is best for lighter people who tend to roll around during the night and, usually, sleep on their side.
Medium: The medium rated mattresses suit the widest range of people. Neither too firm or soft, meaning that a variety of body shapes and sleeping positions can get a great night’s sleep on one of these mattresses.
Medium Firm: Mattresses with a Medium/Firm rating suit those who, primarily, sleep on their front or back. Using a mixture of layers in a deep mattress, or by having a thinner mattress achieves the right amount of firmness for a quality sleep experience.
Firm: Our firmest rated mattresses work best for those too heavy for a comfortable sleep in a medium rated mattress. This firmness helps with those who have a medical condition relating to back pain as it has less “give” to help keep your spine aligned.
Multi: These mattresses use modern technologies to allow different comfort ratings depending on how they are configured. This configuration can be changed quickly and easily by you at home. These mattresses have dual cores, making them perfect for couples with different sleep needs.
We also have a large selection of Mattress Toppers for those needing to breathe new life into an aging mattress without breaking the bank.
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